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Thu 19 Mar 2020 - posted by Willen Hospice

Dear supporter,

The Covid-19 (Coronavirus) pandemic is at the forefront of all our minds. As the Hospice is such a critical part of our community, I felt it important to advise you of how we are responding.

As you will be aware, the symptoms of the virus are more severe in the people we look after, with already weakened immune systems. I want to reassure you that primarily we are doing all we can to protect them, make sure their loved ones feel supported and that our staff and volunteers stay safe.

Looking after our patients
We continue to follow Government guidance, and in response, the following measures have been put in place to stop the spread of the virus and maintain our vital Hospice services at this unprecedented time:

We have reduced visitor numbers on our In-Patient Unit to two per patient at any one time, asking visitors to wait offsite if their loved one already has guests.
Our Willen at Home team continue to support patients, but we have had to take the difficult decision to limit the amount of face to face contact we have. We continue to visit our patients most in need, and we are giving phone support wherever possible.

In line with the Government’s social distancing guidelines, we have closed our wellbeing and outpatient services at the Hospice, with support moving to the phone. Staff are being redeployed to help our In-Patient Unit, which is proving a huge support.

Our listening service for patients will be carried out over the phone with counselling moving to video chat.
Of course, we are following stringent hand washing procedures. Thank you to everyone who kindly responded to our recent call for hand sanitiser on social media. As always, the generosity of our supporters has blown us away.

Our volunteers are crucial to us, but their health and wellbeing is more important. We are asking them to consider whether offering their time during this period is appropriate for them. Advice from the Chief Medical Officer and Public Health England is that people who are in the identified vulnerable groups should avoid all social contact where at all possible. A reminder of the full list of vulnerable groups can be found here.

As you would expect, all of our vital fundraising activity, events and shops will be affected by this crisis. We are busy working with our sponsors and stakeholders to revise dates for the autumn as soon as possible. Please continue to check in on our website and follow us on Facebook, Instagram and Twitter to find out new dates and book on to events.

You can help us
This will inevitably lead to a considerable loss in fundraising income for the Hospice, in the short term. We are working hard to ensure we can find alternative dates for activity and secure different ways to fundraise over the summer period.

We appreciate the entire community has been affected by this, but we appeal for your continued support at this difficult time.

If you would like to make a donation to support us, you can easily do so online or by texting MKHOSPICE to 70085 to donate £10*.

The Hospice movement was founded to care for patients at the most difficult time of their lives, and we are committed to making that happen for people in our community.

I would like to thank you for your understanding and kindness at this time, and thank all of our staff, volunteers and supporters who are working tirelessly to help patients.

My very best wishes,


* For each text message sent you will be charged your £10 donation (100% of your donation comes to Willen Hospice) plus one standard rate message, and you’ll be opting in to hear more about our work and fundraising via phone and SMS. If you’d like to give £10 but don’t want these communications text MKHOSPICENOINFO to 70085

A message from our Chief Executive