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Fri 7 Aug 2020 - posted by Willen Hospice

Visiting our Hospice

We are continuing to monitor the current situation regarding COVID-19 (Coronavirus) and follow Government and NHS England advice on how to best respond. The health and wellbeing of our patients, visitors, staff and volunteers remains of the highest importance to us.

Update for visitors
In response to government guidelines, we have implemented the following restrictions.

Number of visitors
To prevent further spread we will continue to limit visitor numbers to one per patient at any one time, and a maximum of two visitors within a 24-hour period, with no overnight visits. Before being admitted, our visitors will be advised on visiting arrangements and the requirement to wear a mask before entering the Hospice.

To reduce the number of people we have on site during this time, we are no longer able to provide waiting areas within the Hospice. We are asking visitors to wait offsite until they are able to see their loved one.

Wearing a mask
All staff* and visitors are requested to wear face coverings in Willen Hospice.

Please put on your mask before entering the Hospice. If you are visiting a patient with suspected Covid-19 we will ask you to wear PPE which we will provide. Anyone visiting a loved one must, in addition to wearing a mask, follow handwashing and sanitising advice, and go directly to their bedroom.

(*Our staff and volunteers will wear masks while in the building, in all areas including clinical and office areas, with exception of Reception and where any staff sit in an office on their own).

*Please do not visit the Hospice if you have a temperature over 37.8 or a new persistent cough.

If you are visiting the Hospice, please help us to stop the spread of the virus by taking these simple steps:

  • wear a facemask or covering
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean

If you have concerns that you may have contracted the virus, please visit NHS 111 and do not visit the Hospice. For more information, please visit:

Update for patients

We will be screening all new patients for Covid-19 when they are admitted to our In-Patient Unit, unless they have had a swab in hospital in the preceding 24-48hrs.

Volunteering during this time

Our volunteers are crucial to us, however their health and wellbeing is paramount.

We ask that our volunteers do not put themselves at risk and consider whether offering their time during this period is appropriate for them.

Advice from the Chief Medical Officer and Public Health England is that people who are in the identified vulnerable groups should avoid all social contact where at all possible. This applies to all staff and volunteers and includes:

  • Pregnant women
  • Over 70s
  • Those with underlying health conditions
  • You can see the full list here.

Outpatient services

We have taken the decision not to continue with our group Wellbeing services. Staff have been redeployed to help our In-Patient Unit, but will be available to offer telephone support to any wellbeing patients who need it. 

Our weekly exercise and walking groups have been postponed and we have introduced alternative ways to deliver physiotherapy. Our listening service for patients is carried out largely over the phone with counselling on video conferencing.

Please call the Hospice on 01908 663636 if you have any queries.

Event postponement

In response to the latest government advice, we have postponed most of our Hospice-organised fundraising events between now and September and have introduced virtual fundraising events.

We have secured new dates for a number of our events, and we are working with our sponsors and stakeholders to revise dates for others as possible. Please visit to find out more.

Much of our community fundraising work has been suspended too, where it was taking place in public areas and at community run events. While we rely on the support of the local community, we advise and respect their decision to follow government guidance and to postpone events for which we are the beneficiaries. 

This has led to a loss in fundraising income for the Hospice, in the short term. We are working hard to ensure we can find alternative dates for activity and secure different ways to fundraise over the summer period.

We thank our community for their understanding and continued support during this unprecedented time.

As an organisation, our priority is being able to care for our patients and to do this we need to continue to raise money to keep the Hospice open. If you would like to make a donation to support us, you can do so here.

Thank you for your understanding and support during this time.

If you have concerns that you may have contracted the virus, please visit NHS 111 and do not visit the Hospice.

For more information, please visit:

Your Wellbeing during Covid-19

Coronavirus advice on visiting the Hospice